My Ability Support Pty Ltd. provides person-centered and flexible disability support services to individuals and families living with any type of disability.​ My Ability Support offers services in the Greater Brisbane, Gold Coast, Sunshine Coast, Ipswich, and Lockyer Valley. We offer support workers tailored to suit each person, of any age, race, and abilities. Remember discovering your abilities is ‘Your Goal, Our Mission’.




Question: What does reasonable and necessary mean?

In order to be considered reasonable and necessary, a support must,

  • be related to your disability
  • represent value for money
  • be likely to be effective and beneficial
  • take into account any informal supports given to you by your family, friends, support crew (including support workers, support networks and the community)

They can’t include any day-to-day living costs that aren’t related to your disability support needs.

Question: Do I get reimbursed for driving to a client's house and home?

No. Driving to work and driving from work to home is part of your personal driving/ Expense. You will only get reimbursed for driving the CLIENT around. 

Question: What does the NDIS cover?

The NDIS funds reasonable and necessary support and equipment that a person with disability needs. The funding supports you to pursue your goals and aspirations; increase your independence; increase your social and economic participation and to develop your capacity to take part in the community.

Question: What types of supports are funded?

Your NDIS plan will be individual and specific to you and your life.

The types of supports that the NDIS may fund include:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow you to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow you to maintain your home environment
  • help by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment
  • vehicle modifications.

Question: What are the case notes?

Case notes are a little note that looks like this: (One must be completed after every shift)

Date of shift:            Start:       Finish: 

Details of things that you did with the client, what you talked about, and where you traveled. (Please make this as detailed as you can). Then submit it to or upload it as a document on your profile within the documents section of the employee portal.